Privacy Policy

Last updated: June 2026

Northmere London (operated by Northline Creative Ltd) operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Northmere London is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information, depending on how you interact with the Services:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including payment card information, transaction details, form of payment, and payment confirmation.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, or purchase, return, exchange or cancel.
Communications with us including the information you include when sending a customer support enquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services.

What Data Do We Collect?

We collect your name, email address, shipping address, and payment information when you place an order. We also collect browsing data via cookies to improve your experience on our website.

How Do We Use Your Data?

We use your data to process and deliver your order, send you order updates and tracking information, and improve our website. We do not sell your data to third parties.

Depending on how you interact with us, we may use personal information to:

Provide, tailor, and improve the Services, including processing payments, fulfilling orders, and arranging shipping.
Send marketing and promotional communications (you can opt out at any time).
Detect and prevent fraud and ensure secure transactions.
Communicate with you regarding your orders and account.
Comply with applicable legal obligations.

How Long Do We Keep Your Data?

We keep your order data for 7 years to comply with UK tax law. Marketing data is kept until you unsubscribe. Cookie data expires after 12 months.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:

With Shopify, vendors and other third parties who perform services on our behalf (e.g. payment processing, data analytics, customer support, fulfilment and shipping).
With shipping partners DHL and Royal Mail, as required to fulfil your order.
With payment processors including Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Klarna, Shop Pay, Maestro, Diners Club, Discover, and UnionPay.
In connection with a business transaction such as a merger, or to comply with legal obligations, enforce our terms, or protect our rights.

Third-Party Services

We use Shopify to run our store. The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside.

International Data Transfers

Some of our service providers are based outside the United Kingdom or European Economic Area. When your data is transferred internationally, it is protected by standard contractual clauses or equivalent safeguards.

Children's Data

The Services are not intended to be used by children under the age of 16, and we do not knowingly collect any personal information about children under this age. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request that it be deleted.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the following rights in relation to your personal information:

Right to Access / Know — You may request access to the personal information we hold about you.
Right to Delete — You may request that we delete personal information we maintain about you.
Right to Correct — You may request that we correct inaccurate personal information.
Right of Portability — You may request a copy of your personal information and request that we transfer it to a third party.
Managing Communication Preferences — You may opt out of promotional emails at any time using the unsubscribe link.

If you reside in the UK or European Economic Area, you also have the right to object to processing and restriction of processing, subject to applicable law.

Cookies

Our website uses cookies to improve your browsing experience. You can disable cookies in your browser settings at any time, or via the cookie consent banner on our website.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites. Our inclusion of such links does not imply any endorsement of their content.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with the updated date.

Contact

For questions about this privacy policy, contact us at:

Email: support@northmerelondon.com

Phone: +44 7378461452

Monday to Friday | 09:00 – 17:00 (GMT)