Terms of Service

OVERVIEW

Welcome to Northmere London! The terms "we", "us" and "our" refer to Northmere London, operated by Northline Creative Ltd (Company No. 17252506). Northmere London operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Northmere London is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least 18 years of age, or that you have the permission of a parent or legal guardian. By placing an order, you confirm that all information you have provided is accurate and that you are legally able to enter into a contract with us.

To use the Services, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person. We reserve the right to refuse service or close accounts at our sole discretion.

SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services. However, please note that colours or product appearance may differ from how they appear on your screen due to your device type, settings and configuration.

We do not warrant that the appearance or quality of any products purchased by you will meet your expectations or be the same as depicted in our online store.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time. All products are subject to availability. If an item becomes out of stock after you have placed your order, we will notify you and issue a full refund or ship a replacement with your approval.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. Northmere London reserves the right to accept or decline your order for any reason at its discretion, including product unavailability, pricing errors, or suspected fraud. Your order is not accepted until Northmere London confirms acceptance. We must receive and process your payment before your order is accepted.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING

All prices are in GBP and include applicable VAT. Prices are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email.

In the event of a pricing error, we may cancel orders placed at the incorrect price and issue a full refund.

You agree to provide current, complete and accurate purchase and payment information for all purchases. You represent and warrant that the credit card or payment information you provide is true, correct, and complete and that you are duly authorised to use such payment method.

SECTION 5 - PAYMENT METHODS

We accept Visa, Mastercard, American Express, Diners Club, Discover, Maestro, UnionPay, Apple Pay, Google Pay, Shop Pay, Shop Pay Instalments, Klarna, and PayPal. Payment must be completed in full before your order is processed and dispatched.

SECTION 6 - SHIPPING AND DELIVERY

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you. Full details are in our Shipping Policy.

SECTION 7 - ORDER CANCELLATION

Cancellations can only be accepted within 12 hours of placing your order. After this window, the order will be processed and dispatched. You may return the item once it arrives in accordance with our Returns & Refund Policy.

SECTION 8 - INTELLECTUAL PROPERTY

Our Services, including all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Northmere London / Northline Creative Ltd, its affiliates or licensors and are protected by UK and international copyright and intellectual property laws.

You must not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store, or transmit any of the material on the Services without our prior written consent. All rights not expressly granted herein are reserved by Northmere London.

SECTION 9 - USER-GENERATED CONTENT

If you submit comments, reviews, or other content, you grant us a non-exclusive, royalty-free, perpetual, worldwide licence to use, reproduce, modify, publish, distribute and display such content in any medium for any purpose. You are solely responsible for any content you submit and its accuracy.

SECTION 10 - OPTIONAL TOOLS AND THIRD-PARTY LINKS

You may be provided with access to third-party tools as part of the Services, which we neither monitor nor control. Any use of such tools is entirely at your own risk.

Our website may also contain links to third-party websites. We are not responsible for their content, accuracy, or opinions, and our inclusion of such links does not imply any endorsement.

SECTION 11 - RELATIONSHIP WITH SHOPIFY

Northmere London is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Northmere London. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Northmere London.

SECTION 12 - PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy. By using the Services, you acknowledge that you have read our Privacy Policy.

SECTION 13 - FEEDBACK

If you submit any ideas, suggestions, feedback, or reviews, you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display such feedback in any medium for any purpose. You are solely responsible for the accuracy of your feedback and that it does not violate any third-party rights.

SECTION 14 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our website that contains typographical errors, inaccuracies or omissions. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

SECTION 15 - PROHIBITED USES

You may access and use the Services for lawful purposes only. You may not use our website or products for any unlawful purpose, to violate any regulations or laws, to infringe our intellectual property or that of others, to harass or harm any person, to submit false information, to transmit viruses or malicious code, or to interfere with our security features.

SECTION 16 - TERMINATION

We may terminate this agreement or your access to the Services at any time without notice, at our sole discretion. You will remain liable for all amounts due up to and including the date of termination.

SECTION 17 - DISCLAIMER OF WARRANTIES

The Services and all products offered are provided "as is" and "as available" for your use, without any representation, warranties or conditions of any kind, either express or implied, except where required by law.

SECTION 18 - LIMITATION OF LIABILITY

To the fullest extent provided by law, in no case shall Northmere London, Northline Creative Ltd, our partners, directors, officers, employees, affiliates, agents, contractors, or service providers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of the Services or any products procured using the Services. Our total liability will not exceed the amount you paid for the product in question.

SECTION 19 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Northmere London, Northline Creative Ltd, and our affiliates, partners, officers, directors, employees, agents, contractors, and service providers from any losses, damages, liabilities or claims, including reasonable legal fees, arising out of your breach of these Terms of Service, your violation of any law, or your violation of any third-party rights.

SECTION 20 - FORCE MAJEURE

We are not responsible for any failure or delay caused by events outside our reasonable control, including natural disasters, strikes, war, terrorism, pandemics, or government actions.

SECTION 21 - SEVERABILITY

If any provision of these Terms is found unlawful or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full effect.

SECTION 22 - GOVERNING LAW AND DISPUTE RESOLUTION

These Terms are governed by the laws of England and Wales. Disputes will be resolved in the courts of England and Wales. For EU consumers, you may also submit disputes via the European Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

SECTION 23 - CHANGES TO THESE TERMS

We may update these terms from time to time. The updated version will be posted on this page. Continued use of our website means you accept the updated terms.

Contact

For questions about these Terms, contact us at:

Email: support@northmerelondon.com

Phone: +44 7378461452

Monday to Friday | 09:00 – 17:00 (GMT)