Shipping Policy
At Northmere London, we're proud to serve customers across the United Kingdom with reliable and efficient shipping. Please read below for everything you need to know about how we ship your favourite fashion finds.
1. General Shipping Information
We currently ship throughout the United Kingdom.
Shipping options, costs, and delivery times may vary depending on your location and the size and weight of your order.
2. Processing Time
Orders are typically processed within 1–2 business days (Monday to Friday), excluding weekends and UK bank holidays.
During peak seasons or promotional events, processing times may be slightly longer. We'll keep you informed of any delays.
3. Shipping Rates
Free Shipping — We offer free shipping on all orders, with no minimum purchase required.
4. Estimated Delivery Times
Here's what to expect once your order is processed:
- Processing Time: 1–2 business days (Monday to Friday)
- Transit Time: 4–7 business days (Monday to Friday)
- Total Delivery Time: 5–9 business days
- Order Cutoff Time: 6:00 PM
- Time Zone: (GMT) Greenwich Mean Time – London
Please note: Delivery times are estimates and may be affected by carrier delays or extreme weather conditions.
5. How We Ship
We work with DHL and Royal Mail to deliver your orders. Once your order has been dispatched, you will receive a tracking link by email within 24 hours.
6. Where Does My Order Come From?
We work with trusted international fulfilment partners to bring you quality fashion at the best possible price. Your order is dispatched directly from our fulfilment partners in Asia or United States. Our returns centre is based in London, United Kingdom.
7. Shipping Restrictions
We do not ship to PO Box addresses, military addresses (APO/FPO/DPO), or restricted areas. Certain items may be subject to shipping restrictions depending on United Kingdom-specific regulations or carrier restrictions.
8. Customs, Duties and VAT
All listed prices include applicable VAT for orders shipped within the United Kingdom. As a UK-based brand, all domestic orders are shipped without additional customs charges.
9. Lost or Damaged Packages
If your package has not arrived within 15 business days of dispatch, or arrives damaged, please contact us immediately at support@northmerelondon.com. We will work with the carrier to investigate and resolve the issue as quickly as possible — either by sending a replacement or issuing a full refund.
10. Failed Delivery or Returned Packages
In the event of failed delivery attempts, incorrect address information, or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs.
11. Shipping Policy Updates
We may update our shipping policy from time to time to meet Google Shopping Ads requirements or to improve our service. The latest version will always be available on this page. (Last updated: June 2026)
12. Contact Information
Store name: Northmere London
Company name: Northline Creative Ltd
Company Address: Office 19309, 182-184 High Street North, East Ham, London, E6 2JA
Company nr.: 17252506
Phone: +44 7378461452
Email: support@northmerelondon.com
Monday to Friday | 09:00 – 17:00 (GMT)
Weekends | 11:00 – 16:00 (GMT)
We aim to respond to your enquiries within 24 hours.